Privacy Policy

1. What data we may collect

When you contact Robolab, we may receive the following data:

• the name of the parent or legal representative;
• telephone number;
• email address;
• profile data or contact information provided through Messenger, WhatsApp, Facebook or Instagram;
• the child’s name and age;
• the selected course, preferred timetable and language of instruction;
• information the user voluntarily provides in correspondence or when completing a form;
• technical information about visits to our website, if collected using cookies, analytics or advertising tools.

We ask parents and legal representatives not to provide excessive or sensitive information about a child through advertising forms or messaging services unless it is needed to organise their education.

2. How data is used

The data received may be used for:

• responding to the user’s enquiry;
• selecting a suitable course and learning group;
• registering for a trial lesson or classes;
• providing information about Robolab’s timetable, fees and programmes;
• organising and administering education;
• communicating with parents or legal representatives;
• analysing the effectiveness of the website and advertising campaigns;
• improving our educational services and customer communications;
• complying with legal requirements.

3. Legal bases for processing data

Depending on the circumstances, personal data is processed on the basis of:

• the user’s consent;
• the need to take steps at the user’s request before entering into a contract;
• performance of a contract for educational services;
• Robolab’s legitimate interests, including operating and improving our services;
• compliance with legal obligations.

Users have the right to withdraw previously given consent where processing is based on consent.

4. Children’s data

Robolab’s educational programmes are intended for children and teenagers, but communication about registration, payment and the organisation of education is primarily with their parents or legal representatives.

We do not seek to collect children’s personal data independently through advertising campaigns without the involvement of their parents or legal representatives.

5. Facebook, Instagram, Messenger and WhatsApp

Users may contact Robolab through services provided by Meta Platforms, including Facebook, Instagram, Messenger and WhatsApp.

When these services are used, certain data may also be processed by the respective platforms in accordance with their own privacy policies.

Robolab uses information received through these channels to respond to enquiries, provide information about courses and process applications.

6. Sharing data with third parties

Robolab does not sell users’ personal data.

In certain cases, data may be processed by providers of technical services needed for website operation, communication, analytics, advertising or the organisation of Robolab’s activities.

Such data is provided only to the extent necessary for the relevant purpose and in compliance with applicable personal data protection requirements.

7. Data retention period

We retain personal data only for as long as necessary for the purposes for which it was collected, to fulfil contractual obligations and to comply with legal requirements.

When retention is no longer necessary, data is deleted or anonymised in accordance with our internal procedures.

8. Users’ rights

Under the GDPR, users have the following rights where provided for by law:

• to receive information about the processing of their personal data;
• to request access to their data;
• to request the rectification of inaccurate data;
• to request the erasure of data;
• to restrict the processing of data;
• to object to certain types of processing;
• to request data portability;
• to withdraw consent where processing is based on consent;
• to lodge a complaint with the competent data protection authority.

To exercise your rights, you can contact Robolab using the contact details below.

9. Data security

We take reasonable organisational and technical measures to protect personal data against unauthorised access, alteration, disclosure, loss or destruction.

However, no method of transmitting or storing information on the internet can guarantee absolute security.

10. Cookies and analytics

Our website may use cookies and analytics technologies to operate the website, analyse traffic and assess the effectiveness of advertising campaigns.

Depending on the technologies used on the website, users may be given the option to manage non-essential cookies and the associated consent settings.

11. Changes to the Privacy Policy

We may update this Privacy Policy from time to time.

The current version is published on this page with the date of the last update.

12. Contact details

For questions about the processing and protection of personal data, please contact: